Returns Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must advise us within 5 business days AND return the item within 14 days of your purchase.

  1. Please email info@aquaconstruction.com.au to request a refund.
  2. Mail/Courier your returned item to:
    Aqua Construction
    Returns Department
    12 Fernleigh Court
    Currumbin, QLD, 4223
  3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

We regret that items cannot be returned if you change your mind, they are opened, tampered with, damaged, cut to length or installed and in working order.  Merchandise that has been used or altered will not be accepted for return or exchange.  We will pay the charges incurred for return shipping only if the return is due to a defective product.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Title of Goods

The goods shall remain the sole and absolute property of Aqua Construction as legal and equitable owner and the Customer shall hold such goods as bailee only until such time as the Customer shall have paid the full price.  The Customer shall be liable to Aqua Construction in respect of any loss or damage to the goods during such bailment.

Limitation of Liability

Aqua Construction shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Aqua Construction has been advised of the possibility of such damages.  Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Indemnification

You agree to indemnify, defend and hold harmless Aqua Construction, its officers, directors, employees, agents, licensors and suppliers (collectively the ‘Service Providers’) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

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